Returns and Exchanges

Short version: no returns, but we do exchanges within 7 days.

Damaged in shipping. If your order arrives damaged, contact us with your order number and a photo. We'll send you a replacement and file the claim with USPS ourselves. Keep the box, since the carrier may want to see it.

Wrong item. If we send the wrong item, contact us with your order number and a photo and we'll send the right one.

About 3D printing. Every piece is 3D printed, so color shades can vary a little from print to print, and small surface flaws are normal. They don't affect how the item works or how well it's made, so they aren't grounds for a replacement. If a piece is actually defective, like cracked or warped, contact us with your order number and a photo and we'll replace it.

Changed your mind. We don't accept returns. If you need to exchange an item, contact us within 7 days of delivery. Return shipping for an exchange is paid by the buyer.

Custom cosplay helmets. Because these are made just for you, custom helmets are final sale. If one arrives damaged, defective, or wrong, contact us and we'll replace it.

How to start an exchange. Contact us within 7 days of delivery with your order number. Once your original arrives back to us, we'll send the replacement. If the item is warped or severely defective, we'll send the replacement first. Send exchanges back to the return address on your shipping label.